AI Support Platform · Hotels & Homestays
Your front desk, awake at 2am.
A guest messages your website at midnight asking if you have a room for the weekend. Your AI assistant answers immediately, in their language, quotes the real nightly rate from your own room list, checks whether the dates are free — and books it. If it can't help, your staff take over in one tap.
The booking you don't see is the one you lose
What's actually happening tonight
Messages arrive after the desk closes
A traveler decides at 11pm. If nobody answers before they fall asleep, they book the next place that does.
The same five questions, every day
Check-in time, is breakfast included, airport pickup, the rate, and "are you free that weekend" — re-typed by hand, over and over.
Front desk staff double as chat support
Every minute spent typing a rate quote is a minute not spent on the guest standing at the counter.
Answers your guests can trust, bookings you don't have to chase
What you get
Guests get the right answer immediately
Every reply is grounded in your room list, your FAQs and the documents you upload — never a guessed price or a made-up policy.
Bookings happen inside the conversation
Arrival date, nights, guests and rooms are checked against your real stay policy, then confirmed with a reference code the guest can read back over the phone.
Your staff stay in control
"Let me speak to someone" hands the conversation to your team instantly — the bot goes quiet and the message lands in a live inbox.
Live on your site in four steps
How it works
Pick the Hotel preset
Seeds a front-desk persona, five starter FAQs, and switches on stay-mode booking for you.
Add your rooms & policy
Room list with occupancy, bed type and rate; opening hours; check-in/out times and min/max nights.
Upload what you already have
Drop in a PDF price list, DOCX policy doc, or a page from your website — it becomes searchable knowledge.
Paste one line into your site
A single <script> tag from the dashboard. No app to install, nothing for guests to download.
What you and your guests actually see
See it
Representative mockups of the real dashboard and widget — not stock photos.
Availability calendar · stay view
Rooms × nights, one bar per stay — click any cell to prefill a new booking.
Knowledge sources
Upload a file, paste a URL, or paste text — each becomes searchable knowledge the assistant can cite.
Staff inbox
Handoffs land here in real time — claim, reply, and resolve without leaving the dashboard.
Room catalog
The assistant quotes exactly these fields — nothing it wasn't given.
Built for how a hotel actually runs
Everything inside
Multi-night stay availability
Arrival date, nights, guests and rooms checked live — with alternative dates suggested when you're full.
Opening hours, answered live
Including holiday exceptions and past-midnight closing times — the assistant always knows if you're open right now.
Room catalog
Occupancy, bed type, size, view, and breakfast-included — the fields guests actually ask about.
FAQs in your own words
Answered verbatim, instantly — no LLM paraphrasing your carefully-written policy.
Knowledge from PDF, DOCX, TXT, MD or a URL
Upload a price list or paste your policy page — it becomes searchable, cited knowledge.
Lead capture
Name, phone or email and intent — captured mid-conversation, ready for you to follow up.
Instant human handoff
By keyword, by the guest asking, or by your staff claiming a chat — the bot goes silent the moment a human takes over.
Any language your guests speak
The AI replies in whichever language a guest writes — far more than Vietnamese and English. Your own dashboard is available in those two today, with more on the way.
Multi-property locations
One assistant, several properties — each with its own hours, rooms and availability.
Team notifications
A signed webhook fires on every handoff, lead and booking — route it to your existing workflow (e.g. via n8n).
One embed line
A single script tag with your key — works on any website, positioned left or right.
The questions every owner asks first
Before you ask
It won't make things up
Prices, dates and policies come only from your room list, FAQs and documents — a hard rule blocks the assistant from guessing.
Your guest data stays yours
Chat runs on a local-first language model — nothing is required to leave your infrastructure to answer a routine question.
It never pretends to be a human
And it never names its own internal tools or source documents to a guest — those are hard rules, not a style choice.
Protected against abuse
Domain allow-listing, short-lived visitor tokens, per-visitor rate limits, and a daily spend cap that degrades gracefully to FAQ answers instead of overspending.
Straight answers
FAQ
Does it work on my existing website?
Yes — one script tag, no matter what your site is built with. It appears as a chat launcher in the corner of the page.
Can it take payment or a deposit?
No. It confirms the booking and hands you a reference code; payment and deposits stay exactly the way you already handle them.
What happens when it doesn't know the answer?
It says so and offers to bring in a person, rather than guessing. Your staff see it live in the inbox.
Is it limited to Vietnamese and English?
No — the AI itself can reply in whichever language a guest writes in. What's limited to Vietnamese and English today is the admin dashboard your staff use; more admin languages are on the roadmap.
Can I edit what it says?
Yes — persona, greeting, FAQs and knowledge are all yours to edit any time from the dashboard.
Does it answer on Facebook or Zalo?
The live channel today is your website widget. You can still route handoffs, leads and bookings to your team on other channels via a webhook (for example, through n8n).
Ready when you are
Stop losing the booking that arrives after closing
Set it up once with your room list, hours and policies — it answers and books from that moment on.