Handling the peak-season rush without missing messages
Holidays and long weekends bring the most enquiries just when your team is busiest. Here is how to prepare so no booking message goes unanswered.
Read article →AI Assistant for Homestays & Villas A host that never sleeps, without hiring one.
A traveler messages your website at midnight asking if you have a room for the weekend and whether breakfast is included. Your AI assistant answers at once in their language, quotes the real rate from your own room list, checks the dates and books it. When it cannot help, you take over in one tap.
Answers only from your rooms, rates and house rules — never invents a price.
Running the place leaves no time to answer every message
What's actually happening on your phone
You are cleaning, cooking or checking someone in
A guest asks about the weekend while your hands are full. By the time you reply, they have booked the next listing.
Direct bookings leak to the OTAs
A guest who cannot get an answer from you books the same room on an OTA, and you pay the commission on every night.
The same questions, every single day
Check-in time, breakfast, parking, airport pickup, "is the pool open" — answers that never change but still need typing.
Ask it a question — no signup.
Try it yourselfAnswers your guests can trust, bookings you don't have to chase
What you get
01
Guests get the right answer immediately
Every reply is grounded in your room list, your FAQs and the documents you upload — never a guessed price or a made-up policy.
How: a hard rule in the agent forbids inventing a price, a date or an amenity; it answers only from what you gave it.
02
Bookings happen inside the conversation
Arrival date, nights, guests and rooms are checked against your real stay policy, then confirmed with a reference code the guest can read back over the phone.
How: live availability against your check-in/out times and min/max-night rules, reference codes like R-7K4P9Q with no 0/O/1/I to avoid confusion.
03
Your staff stay in control
"Let me speak to someone" hands the conversation to your team instantly — the bot goes quiet and the message lands in a live inbox.
How: keyword detection, an explicit handoff request from the guest, or your own staff claiming the chat — any of the three works.
Live on your site in four steps
How it works
1
Pick the Hotel preset
Seeds a front-desk persona, five starter FAQs, and switches on stay-mode booking for you.
2
Add your rooms & policy
Room list with occupancy, bed type and rate; opening hours; check-in/out times and min/max nights.
3
Upload what you already have
Drop in a PDF price list, DOCX policy doc, or a page from your website — it becomes searchable knowledge.
4
Paste one line into your site
A single <script> tag from the dashboard. No app to install, nothing for guests to download.
Ask it a question — no signup.
Try it yourselfWhat you and your guests actually see
See it
Representative mockups of the real dashboard and widget — not stock photos.
Availability calendar · stay view
12131415161718
Garden Dbl
River Suite
Family Room
Rooms × nights, one bar per stay — click any cell to prefill a new booking.
Knowledge sources
ready
ready
processing
Upload a file, paste a URL, or paste text — each becomes searchable knowledge the agent can cite.
Staff inbox
ERClaim
JNClaim
Handoffs land here in real time — claim, reply, and resolve without leaving the dashboard.
Room catalog
$32/night
$58/night
The agent quotes exactly these fields — nothing it wasn't given.
Reservations
Hold
Confirmed
Confirmed
Chat bookings arrive as holds — confirm with one click, or let unconfirmed ones expire on their own.
Analytics · last 7 days
72%Chats resolved by the AI
38%Chats after hours
3 minMedian staff first reply
94%Positive guest ratings
14Bookings from chat
9Questions to add to knowledge
See what the AI resolves, when guests write and what it could not answer — so you know what to add next.
Telegram · Front desk group
Handoff
Booking
Lead
Handoffs, leads and bookings ping your staff group instantly — connect Telegram or Slack from the dashboard.
Built for how a hotel actually runs
Everything inside
Multi-night stay availability
Arrival date, nights, guests and rooms checked live — with alternative dates suggested when you're full.
Opening hours, answered live
Including holiday exceptions and past-midnight closing times — the agent always knows if you're open right now.
Room catalog
Occupancy, bed type, size, view, and breakfast-included — the fields guests actually ask about.
FAQs in your own words
Answered verbatim, instantly — no LLM paraphrasing your carefully-written policy.
Knowledge from PDF, DOCX, TXT, MD or a URL
Upload a price list or paste your policy page — it becomes searchable, cited knowledge.
Lead capture
Name, phone or email and intent — captured mid-conversation, ready for you to follow up.
Instant human handoff
By keyword, by the guest asking, or by your staff claiming a chat — the bot goes silent the moment a human takes over.
Any language your guests speak
The AI replies in whichever language a guest writes — far more than Vietnamese and English. Your own dashboard is available in those two today, with more on the way.
Multi-property locations
One agent, several properties — each with its own hours, rooms and availability.
Team notifications
A signed webhook fires on every handoff, lead and booking — route it to your existing workflow (e.g. via n8n).
One embed line
A single script tag with your key — works on any website, positioned left or right.
Hold, then confirm
Chat bookings arrive as holds with a reference code. Your staff confirm them in one click, and holds nobody confirms expire on their own so a room is never blocked by a ghost booking.
Reservation manager
Search, confirm and cancel any booking from the dashboard — and guests can cancel their own from the chat with the reference code.
Guest directory
Names and contact details are saved automatically as bookings come in, so repeat guests are easy to recognise.
Team alerts on Telegram and Slack
A message lands in your staff group the moment a chat needs a human, a lead comes in or a room is booked — with a test button to check the connection.
Analytics that show what works
See how many chats the AI resolves on its own, how many arrive after hours, how fast staff reply, guest ratings, and the questions it could not answer.
Suggested quick replies
The widget offers up to three tap-to-ask chips, built from what your real visitors ask most.
Test before you go live
A built-in playground runs the same engine as the widget, so you can try real guest questions before a single guest does.
Team roles
Owners and admins run everything; front-desk staff get a handoff-only view of the inbox, leads and conversations.
Matches your brand
Pick the greeting, colors, light or dark theme and left or right position, so the widget feels like part of your site.
Ask it a question — no signup.
Try it yourselfThe questions every owner asks first
Before you ask
It won't make things up
Prices, dates and policies come only from your room list, FAQs and documents — a hard rule blocks the agent from guessing.
Your guest data stays yours
Conversations, leads and bookings live in your own workspace and are visible only to your team, with roles that limit who sees what.
It never pretends to be a human
And it never names its own internal tools or source documents to a guest — those are hard rules, not a style choice.
Protected against abuse
Domain allow-listing, short-lived visitor tokens, per-visitor rate limits, and a daily spend cap that degrades gracefully to FAQ answers instead of overspending.
Simple pricing: one setup fee, one monthly plan
Pricing
International customers: 12-month minimum contract, paid once a year upfront by SWIFT or Wise.
Monthly prices are shown for comparison only — international plans are billed yearly. Switch to Yearly to choose a plan.
Starter
One property, getting started
$99/month
+ $249 one-time setup
- 1 property · 1 AI agent
- 300 conversations / month≈ 10 guests asking a day
- Answers from your room list, FAQs and documents
- Room booking holds — staff confirm on the dashboard
- Lead capture and human handoff inbox
- Email and Telegram alerts for new leads and booking requests
- Email support
Setup includes
- We load your room list, FAQs and opening hours
- Hotel preset and booking rules configured
- Widget greeting and colors matched to your brand, plus install help
- One 30-minute handover call
Most popularSee payment terms →
Growth
For busy properties and groups
$249/month
+ $499 one-time setup
- Everything in Starter
- Up to 3 properties · 2 AI agents
- 1,000 conversations / month≈ 33 guests asking a day
- Agent creates the booking itself, no staff step needed
- Choose your agent’s tone (friendly, formal, concise, enthusiastic)
- Adds Slack alerts for handoffs, leads and bookings
- Analytics dashboard and suggested quick replies
- A prompt bubble beside the chat icon that invites visitors to ask
- Team accounts with roles
- Priority support
Setup includes
- Everything in Starter setup, for up to 3 locations
- Slack alerts connected (Telegram is set up on every plan)
- Staff accounts and roles set up
- Knowledge import from your PDFs, docs and web pages
Premium
For groups that want it done for them
$549/month
+ $999 one-time setup
- Everything in Growth
- Up to 2 brands · 5 properties · 3 AI agents
- 3,000 conversations / month≈ 100 guests asking a day
- Zalo group alerts for handoffs, leads and bookings
- Signed webhook to your own workflow (e.g. n8n)
- A custom persona and name for your agent, per brand
- Your own catalog attributes — add, rename or remove the fields the agent filters on
- Guided onboarding — we load your data
- Monthly knowledge refresh
- Named support contact
Setup includes
- Everything in Growth setup, for up to 5 locations across up to 2 brands
- Webhook / n8n integration built with you
- Zalo group alerts connected
- A separate persona for each brand
- Test-conversation review before going live, plus staff training
Enterprise
For groups with more than 2 brands or 5 properties
Contact us
- Custom brand, location and AI agent limits
- Custom integrations
- Custom SLA
What if I go over?
Your agent never stops answering guests because of a limit — a night with nobody answering is real lost revenue.
- 80%We warn you by email and on Telegram (if connected).
- 100%We add one 500-conversation pack ($79) automatically, billed on your next invoice, and tell you right away.
- After 2 packs in a monthWe stop adding packs and suggest moving up a plan. Your agent keeps running to the end of the period.
- Conversations don’t roll over to the next month.
- One conversation = one guest within 24 hours — a guest who asks again the same day isn’t counted again.
- Up to 50 test conversations a month from you or your staff are free.
Prices in USD, excluding taxes. One conversation = one guest within 24 hours — a guest who asks again the same day isn’t counted again. Need more? Add 500 conversations for $79. Chat runs on your website widget. See payment terms
Ask it a question — no signup.
Try it yourselfHow many bookings a month does it take to pay for the AI plan?
Run it with your own numbers — we do not estimate them for you
OTA commission is the percentage that online travel agencies (Booking.com, Agoda, Expedia…) charge on each booking. Your rate is set in your own contract — find it in your extranet or on your invoices.
Fill in the three numbers above to see the result.
Assumes those bookings would otherwise go through an OTA (hotels) or be lost (restaurants). It is arithmetic on your numbers, not a promise. The AI books guests who reach your own website; it does not replace your OTA listings or bring you traffic.
Ask the front desk a question
Try it yourself
This is a sample homestay with sample data. Tap a question — or type your own — and see how the agent answers a guest at 2am.
- Rates and policies come from the property’s own list — never guessed.
- When it doesn’t know, it hands the guest to your staff instead of making something up.
Starting the assistant…
The data the agent reads
The sample front desk’s data, laid out exactly like the Support Platform’s import templates. Fill the same files with your own rooms, rates and policies — we load them for you, or you import them yourself.
Business profile — set on the Business page
| Field | What the agent knows |
|---|---|
| Name | Riverside Homestay |
| Introduction | Riverside Homestay is a family-run riverside homestay with two properties, in Hội An and Huế: quiet rooms, Vietnamese and continental breakfast, and airport pickup on request. |
| Amenities | Breakfast, airport pickup, laundry, motorbike rental |
| Languages | Vietnamese, English |
| Phone | +84 977 5656 70 |
| hello+hotel.demo@ouraitech.com | |
| Website | https://ouraitech.com/products/sales-agent-hotel#try |
Locations — set on the Business page
| Code | Name | Address |
|---|---|---|
| HOIAN | Riverside Hội An | 25 Nguyễn Phúc Chu, Hội An |
| HUE | Riverside Huế | 18 Lê Lợi, Huế |
Opening hours — set on the Business page
| Days | Opens | Closes |
|---|---|---|
| Every day | 07:00 | 22:00 |
Extras guests can add — the “catalog” sheet
| Name | Category | Price | Unit |
|---|---|---|---|
| Airport pickup | Services > Transport | $12 | trip |
| Motorbike rental | Services > Transport | $6 | day |
| Laundry | Services | $2 | kg |
| Extra bed | Services | $8 | night |
FAQs — the “faqs” sheet
| Question | What the agent tells guests |
|---|---|
| Tell me about Riverside Homestay | Riverside Homestay is a family-run riverside homestay with two properties, in Hội An and Huế: quiet rooms, Vietnamese and continental breakfast, and airport pickup on request. |
| Where are you located? | We have two properties: Riverside Hội An (25 Nguyễn Phúc Chu) and Riverside Huế (18 Lê Lợi). Which city are you visiting? |
| What time are check-in and check-out? | Check-in is from 2:00pm and check-out by 12:00pm. An early check-in request is passed to staff to confirm. |
| Is breakfast included? | Yes — breakfast is included with every room, 6:30–9:30am, Vietnamese and continental. |
| Do you offer airport pickup? | Yes, on request (priced in the services list). Please send your flight number at least 24 hours ahead. |
Policies — a PDF you upload to the knowledge base
Download the PDF| Section | What the agent can quote |
|---|---|
| Check-in and check-out | Check-in is from 2:00pm and check-out is by 12:00pm. An early check-in or late check-out depends on the room’s availability that day; staff confirm it with the guest. Tell us your expected time so we can arrange it. At check-in, guests show an ID card or passport so the stay can be registered as required. |
| Breakfast | Breakfast is included in every room rate, served 6:30–9:30am, Vietnamese and continental. Guests who are vegetarian, on a special diet or have a food allergy should tell us when booking so the kitchen can prepare. |
| Airport pickup and extras | Airport pickup is available on request. Guests send their flight number at least 24 hours ahead. Other services: motorbike rental (helmet included), laundry (returned within 24 hours) and an extra bed in a double room. Each service is priced in the property’s services list. |
| Changes and cancellations | Guests tell us at least 48 hours before the check-in date to change or cancel a booking. For anything shorter, staff talk to the guest directly to find a suitable solution. |
| Children and number of guests | Maximum occupancy: Garden View Double 2 guests, Family Suite 4 guests, Riverside Villa 6 guests. Young children sleep in their parents’ bed. If an extra bed is needed, tell staff when booking. |
| House rules | Quiet hours are 10:00pm to 7:00am. No smoking in the rooms. The property does not accept pets. |
Rooms — the “resources” sheet
| Code | Name | Category | Sleeps / seats | Area | Branch code | Rate per night |
|---|---|---|---|---|---|---|
| GV | Garden View Double | 2 | Garden | HOIAN | $32 | |
| GV-101 | Garden View 101 | GV | 2 | Garden | HOIAN | |
| GV-102 | Garden View 102 | GV | 2 | Garden | HOIAN | |
| FS | Family Suite | 4 | Level 2 | HOIAN | $55 | |
| FS-201 | Family Suite 201 | FS | 4 | Level 2 | HOIAN | |
| RV | Riverside Villa | 6 | Riverside | HUE | $90 |
Left out on purpose: long-stay discounts. Ask about them and the agent hands the guest to your staff instead of inventing a price.
Download the templates
The same files the platform imports — rooms or tables, extras or menu, and FAQs — plus a sample policies PDF to upload to the knowledge base. Replace the examples with yours.
Want this with your own rooms and rates?
We set it up with your room list and policies, then show you in a 15-minute demo.
Book a free 15-minute demoStraight answers
FAQ
I run my homestay alone — is it worth it?
That is who it is for. It answers the repeat questions and takes bookings while you are busy or asleep, and anything it cannot answer reaches you as a chat you can take over.
Can guests book directly on my own website?
Yes. The assistant runs on your website widget: it checks the dates against your rooms and policy and books the stay with a reference code. Payment and deposits stay exactly the way you handle them today.
What counts as a conversation, and what if I go over?
A conversation is one guest within 24 hours on your website widget — however many messages they send, even if they come back later the same day. Conversations don’t roll over to the next month. At 80% of your allowance we warn you; at 100% we add a 500-conversation pack automatically, billed on your next invoice; after two packs in a month we suggest moving up a plan instead. Your agent never stops answering guests because of a limit.
Do I need to host or install anything?
No. We run the platform for you — you paste one script tag into your website and manage everything from the dashboard.
Does it work on my existing website?
Yes — one script tag, no matter what your site is built with. It appears as a chat launcher in the corner of the page.
Can it take payment or a deposit?
No. It confirms the booking and hands you a reference code; payment and deposits stay exactly the way you already handle them.
What happens when it doesn't know the answer?
It says so and offers to bring in a person, rather than guessing. Your staff see it live in the inbox.
Is it limited to Vietnamese and English?
No — the AI itself can reply in whichever language a guest writes in. What's limited to Vietnamese and English today is the admin dashboard your staff use; more admin languages are on the roadmap.
Can I edit what it says?
Yes — persona, greeting, FAQs and knowledge are all yours to edit any time from the dashboard.
Does it answer on Facebook or Zalo?
The live channel today is your website widget. You can still route handoffs, leads and bookings to your team on other channels via a webhook (for example, through n8n).
Ready when you are
Stop losing the guest who messages while you are busy
Set it up once with your room list, hours and policies — it answers and books from that moment on.
Also built for: Hotels & homestays